FAQs

How can I contact Pure Glow Studio?

You can email us at info@pureglowstudio.co.uk where our customer service team will be happy to help you with whatever you need!

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery usually takes 3–5 business days depending on your location.

Do you offer free shipping?

Yes, we currently offer free shipping on selected orders.

What payment methods do you accept?

We accept major debit cards, credit cards, PayPal, and secure online payment methods supported by Shopify Payments.

Can I return an item?

Yes. If you are not satisfied with your purchase, please contact us within 14 days of delivery for assistance with returns or refunds.

What if my item arrives damaged?

Please contact us immediately with photos of the damaged item, and we’ll work quickly to resolve the issue.

How can i track my order?

Once your order has been shipped, you will receive  a tracking number via email to monitor your delivery status.

Are your products high quality?

We carefully select product that meet our quality standards to ensure customer satisfaction.